Tracking

Instabox currently provides support for tracking in the form of a webhook that Skrym can subscribe to. At the moment, Instabox only supports adding one subscriber to the webhook, meaning that if you are already sending the events to another system, there are one of two workarounds:

1. Skrym forwards the events to the other system
2. The other system forwards the events to Skrym

Both these solutions are possible, but the first one is the most common and easier to set up.

We are of course hoping that with the current merger of Instabox and Budbee, the tracking will be improved and that it will become possible to add multiple event subscribers.

Inferring transport method from events

Skrym will infer if it is a Box or Home Delivery based on the events, since there are events that are specifically tied to the methods, for example:

• CustomerPickupCheckpoint: Picked up at locker by customer
• CustomerHomeDeliverySuccess: Home delivery was successfull, parcel is delivered to customer

Setting up the integration

To set up the integration, you need to contact Instabox and ask them to add Skrym as a subscriber to the webhook. You should include the following details in the email:

• The URL to the Skrym webhook: https://api.skrym.com/tracking.InstaboxTrackingWebhook

At the moment, Instabox does not support using authentication for the webhook, so you do not need to provide any authentication details.

If Instabox asks you to use authentication details, please contact Skrym for further instructions.